Guide
Gastonia water and sewer: who owns which pipe
When water is coming from somewhere you cannot see, it helps to know where the city's pipe ends and yours begins. Everything on this page comes from the City of Gastonia or the town named.
Tap the number to call. The line connects you with an independent restoration contractor, not with this website.
The facts, with their sources
- Who runs the system
- Two Rivers Utilities (TRU) is described by the City of Gastonia as a regional utility serving about 100,000 residents. It was formed in 2011 when Gastonia's and Cramerton's wastewater systems merged. It serves Gastonia, Cramerton, Bessemer City, McAdenville, High Shoals, Ranlo, Stanley and Clover, South Carolina, plus parts of Lowell, Belmont, Dallas and Kings Mountain. Source.
- Where the water line ends
- TRU maintains water lines up to the customer's meter. Source.
- Sewer blockages
- If there is no cleanout at the property edge, the homeowner is responsible for blockages. If the main line flows freely, the problem may be the service line to the house, and the city asks the customer to call a licensed plumber. Source.
- Reporting leaks and sewer problems
- The city's report-problems page gives one number, 704-866-6843, for repairs, leaks, sewer, pressure and hydrants, and says leaks and sewer problems may be reported at any hour. It says TRU investigates any sewer odor or backup a customer reports. Source.
- Low water pressure
- The same page says a water main break or crews working on lines can lower pressure, and that homes built after 1985 may have a pressure reducing valve. Source.
- A leak on your side of the meter
- The city's leak adjustment request covers water that passed through the meter but was not used. It allows one adjustment in a 36-month period, bases it on average use over the previous 12 months and asks for details of the leak and a bill or receipt for repair materials. Source.
- Permits for repairs
- Gastonia says construction permits are issued by Gaston County Permitting, and that a zoning permit from the city comes first. Source.
Your town may differ
Belmont publishes its own sewer lateral policy, described on the Belmont page. The city says a cleanout at or near the property line decides whether it will work on the lateral. Mount Holly, Dallas and Cramerton may follow their own rules or those of TRU, so check your water bill to see who sends it.
When it is not the city's line
A leak inside the house or a failed pipe past the meter belongs to the owner. A plumber licensed by the state fixes it, and a restoration contractor handles the water damage afterward.
Check a plumber's license with the NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors.
Official sources
- City of Gastonia: Water / Sewer (Two Rivers Utilities)
- City of Gastonia: report water and sewer problems
- City of Gastonia: leak adjustment request
- City of Gastonia: permits and inspections
- City of Belmont: sanitary sewer service maintenance and repair policy
- NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors: license search
Water is still spreading while you read
Call the number and describe what happened. The line routes your call to an independent restoration contractor who serves your ZIP code. Early calls leave more of the home dry.