Questions
Water damage questions and answers
Short answers about the call, the contractor and the first hours. For detail, follow the links to the guides.
Tap the number to call. The line connects you with an independent restoration contractor, not with this website.
About the call
Who answers when I call?
An independent restoration contractor, connected through a referral offer. The contractor is not part of this website.
Does the website do the work?
No. The site is a referral line. It has no crews, trucks or licenses.
Do I have to hire whoever answers?
No. Ask your questions, then decide. You can compare with others.
Can I send a message instead of calling?
This site takes inbound calls only. There is no form.
About the water
What should I do first?
Make the area safe and stop the source of water. The first 48 hours guide lists the steps in order.
Who fixes the broken pipe?
A licensed plumber repairs the pipe. The restoration contractor deals with the water damage.
Is this the city's problem?
Only if the failed pipe is on the city's side of the meter or the main sewer. The utilities guide explains the line.
Does the line handle mold?
No. This line is for water and fire damage.
About insurance and paperwork
Will insurance pay?
That depends on your policy and the cause. Insurance basics describes general patterns and links the state regulator.
Does the site help with my claim?
No. It does not file or negotiate claims.
What licenses does a contractor need?
Before you hire explains the general contractor threshold and the plumbing board.
Water is still spreading while you read
Call the number and describe what happened. The line routes your call to an independent restoration contractor who serves your ZIP code. Early calls leave more of the home dry.